International Journal of Humanities and Educational Research

Year:2021 Volume: 3 Issue: 2 Area: Education

151
Jamal S. ZAID
THE DEGREE OF EFFECTIVENESS ORGANIZATIONAL CONFLICT MANAGEMENT BY SECONDARY SCHOOL PRINCIPALS IN THE NORTHERN REGION WITHIN THE GREEN-LINE
 
The study aimed to reveal the degree of effectiveness of the organizational conflict management among secondary school principals in the Triangle area within the Green Line from the point of view of the teachers. The study adopted the using the descriptive survey method, the school community is made up of all secondary school teachers (2177) in the Triangle area within the green line. the sample of the study was (372) teachers, who were chosen by the simple random sampling. The study results showed that the degree of organizational conflict management among secondary school principals was high. The results showed also that the most used conflict strategy was cooperation strategy, followed by settlement, withdrawal, competition and avoidance strategies. There are significant differences at the organizational conflict management degree among secondary school principals du the variables of "academic qualification" at the compromise strategy and cooperation strategy in "Bachelor" only. Depending on the study results, the researcher recommends that the need to work to increase the knowledge and awareness of secondary school principals of conflict management strategies in general, and to urge them to use cooperation and settlement strategies in particular, and to avoid competition and avoidance strategies, through holding meetings and training courses. Paying attention to conflict situations and researching their causes, following the positive strategy best suited to the situation and making use of it in strengthening relationships, belonging and improving performance.

Keywords: Organizational Conflict Management Strategies, Secondary Schools, Green Line.

http://dx.doi.org/10.47832/2757-5403.2-3.8
 
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