THE SUDDEN SHIFT IN DISTANCE EDUCATION IN PALESTINIAN UNIVERSITIES: TECHNICAL SUPPORT AND PROFESSIONAL QUALIFICATION
This study aimed to identify the types of technical support provided by Palestinian universities to teachers in distance education in the light of the Covid-19 crisis. It examined the possibilities of developing technical support and qualifying teachers that can be provided by the information and communication technology center in there in order to improve the quality of distance education from the teachers' point of view. The researchers used the interview as a tool for the study, and the results obtained were analyzed using the grounded theory in qualitative research. The results showed that the support provided to them was the result of psychological, professional and social motives that affected the phenomenon, and the researchers recommended the need to train teachers on the use of distance education, and the demand for it and the use of applications in education, and the study also recommended that teachers improve their attitudes towards distance education.
Keywords: Technical Support, Covid-19 Pandemic, Palestinian Universities.